If you are using Outlook for PC or Outlook for Mac, the add-in will be grayed out if the Reading Pane is turned off or hidden.

add the add-in in each inbox if you're using multiple inboxes.

have the necessary permissions from your email administrators to use third party add-ins in your inbox.

Check your Outlook version to ensure it is Click-to-run. Please note: Outlook installed from the Microsoft Store is not compatible with the HubSpot Sales Office 365 add-in. If you're having trouble installing the add-in, make sure you meet the following requirements:

Please note: if you're using HubSpot Sales Outlook desktop add-in, check out this article instead.

Hope this helps.The information below helps with troubleshooting certain issues with the Office 365 add-in. Everything going to plan, when you now click your Outlook for Mac 2011 icon it should open OK.Īnother scenario when you may also see the Microsoft Database Utility is when you start Outlook for Mac 2011 and it actually detects an issue with the email database prompting you to start the utility to try and fix the problem.Īs with most things there are multiple problems or issues that may be causing this Outlook problem, though this is a common fix in my experience. Next click on ‘Rebuild Main Identity’ – this will kick off a scan, verification and the move of your emails to a fresh new database file.Īfter copying the emails/records across to a new Outlook database it will then recover any data and end the rebuild.Ĭlick ‘Done’ when completed and exit the Microsoft Database Utility. To try and fix the corrupted Outlook database simply click on the keyboard ‘Alt’ key when clicking the Outlook for Mac 2011 icon and the Microsoft Database Utility will then open. Now before we proceed, the usual safety small-print: make sure you have backed up the relevant Outlook related files before attempting any of the following – just to be sure! So, what you have to do is enable the Microsoft Database Utility which will then run, and where needed fix, the Outlook database. The symptom is that when starting Microsoft Outlook for Mac 2011, the logo splash-screen opens up and then…. I have had this happen a few times now and the following steps have resolved it for me on each occasion – it would seem that the Outlook Database corrupts and needs rebuilding. Here’s a fix, or at least one possible method, for when your copy of Microsoft Outlook for Mac 2011 won’t start.

Outlook for mac issues